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Thank you for shopping with Trugies. We are committed to delivering your order as quickly and affordably as possible. This Shipping Policy outlines the details regarding our shipping processes and timelines. General Shipping Information: - Shipping Coverage: We ship products internationally. Please note that shipping restrictions may apply to certain products or locations. - Shipping Costs: Shipping costs are calculated based on destination of the package. The final shipping cost will be displayed at checkout. Free shipping to United Kingdom and most of Europe. - Order Processing Times: Orders are typically processed within 24 hours after the order is placed. Processing time does not include weekends or holidays. - Shipping Times: Estimated delivery times vary by destination and selected shipping method. - Shipping Carriers: We partner with multiple carriers to ship your orders. You will receive a shipping confirmation email with a tracking number once your order has shipped. International Shipping: - For international shipments, customers are responsible for any customs, duties, taxes, and fees assessed by the destination country. Delivery times may vary due to customs delays. - Please ensure that your delivery address complies with local postal regulations. Tracking Your Order: Once your order is shipped, you will receive a confirmation email containing your tracking number. You can track your package via the carrier's website. Shipping Delays: While we strive to meet all estimated delivery times, delays can occur due to factors beyond our control, such as weather conditions, postal delays, or customs inspections. We appreciate your patience and understanding. Lost or Damaged Items: In the rare event that your order is lost or arrives damaged, please contact us immediately at (trugiesmanager@gmail.com). We will work with you to resolve the issue as quickly as possible. Returns and Exchanges: Please refer to our Return Policy for information on returns and exchanges. Contact Us: For any questions or concerns regarding your order or shipping, please contact our customer service team at (trugiesmanager@gmail.com). Policy Updates: Trugies reserves the right to update this shipping policy at any time. We encourage you to review it periodically.
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